Novemind
Client Support

How can we help you?

We strive to make support accessible to every client. Tell us what you’re running into and our team will get back to you fast.

24/7
Support availability
15
Years in business
98%
Customer satisfaction
3 min
Average response time

Submit a support request

Tell us what you’re running into. The more detail you can share — environment, error messages, what you’ve already tried — the faster we can help.

For urgent production issues, please mark the request as Urgent and call us on +357 97 75 03 27.

What happens next

  1. 1

    We acknowledge

    You’ll receive an email confirmation the moment your request lands with our team.

  2. 2

    We triage

    A specialist reviews your issue, classifies severity, and routes it to the right engineer.

  3. 3

    We resolve

    We work the fix, keep you in the loop, and follow up to make sure you’re unblocked.

Response time by priority

  • Urgent< 1 hour
  • High< 4 hours
  • Normal< 24 hours
  • Low< 48 hours

Tell us how we can help